Refund policy
Return & Refund Policy
At Himsrot, we are committed to delivering high-quality, natural, and safe food products directly from the Himalayas to your doorstep. We follow strict hygiene and safety protocols, but if something doesn’t feel right, we’re here to help.
This Return & Refund Policy outlines the terms under which returns, replacements, or refunds may be processed.
1. Returns & Replacements
Due to the perishable and consumable nature of our food products, we do not accept returns once an order has been delivered, except in the following cases:
Eligible Return Scenarios:
Product(s) received in damaged condition
Product(s) past their expiry date at the time of delivery
Wrong item(s) shipped
Packaging tampered or opened before delivery
Note: Products once opened or used are not eligible for return or replacement due to food safety regulations (as per FSSAI guidelines).
Conditions for Eligibility:
To qualify for a return or replacement, the following conditions must be met:
Raise a return/replacement request within 48 hours of delivery
Provide clear photos or video proof of the issue (damaged/wrong/expired item)
The product must be in its original packaging and unused
If your request is approved, we will offer a free replacement or initiate a refund, depending on the availability of the product and your preference.
2. Refund Policy
Refunds are only processed under the following circumstances:
The product is not available for replacement
You cancel your prepaid order before dispatch
You were charged but the order was not successfully placed or delivered
A genuine case of product quality issue (subject to verification)
Refund Timeline:
Once approved, refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
For Cash on Delivery (COD) orders, you’ll be asked to provide your bank account details for NEFT transfer
3. Order Cancellation Policy
For Prepaid Orders:
Orders can be cancelled within 12 hours of placing them or before dispatch, whichever is earlier.
To cancel, contact us via email or phone with your Order ID.
For COD Orders:
COD orders can be cancelled within 12 hours via phone or email.
Repeated cancellations may lead to blocking of COD facility for your account.
Once an order has been dispatched, it cannot be cancelled.
4. How to Raise a Return or Refund Request
To raise a complaint or request a refund/replacement:
Email us at himsrot@gmail.com with your order ID, description of the issue, and supporting photos/videos.
Or call/WhatsApp us at 8279387369 between Mon–Sat, 10 AM to 6 PM IST
Our customer care team will respond within 24–48 hours with further steps.
5. Important Notes
All claims are subject to verification and approval by our quality assurance team.
Himsrot reserves the right to refuse any refund/replacement request if it does not meet the terms stated above.
Refunds/replacements will not be entertained in case of:
Minor packaging dents or cosmetic damages that do not affect product quality
Taste or personal preferences (subjective reasons)
6. Contact Information
Himsrot Customer Care
Email: himsrot@gmail.com
Phone: 8279387369
Website: [www.himsrot.com]
Working Hours: Mon–Sat, 10 AM to 6 PM IST
Himsrot adheres to the Food Safety and Standards Authority of India (FSSAI) and Consumer Protection Act, 2019 guidelines. We are dedicated to ensuring a transparent and trustworthy shopping experience.