Shipping policy

Shipping and Delivery Policy

Thank you for shopping with Himsrot (“we,” “our,” “us”).
This Shipping and Delivery Policy outlines how we process, ship, and deliver orders placed through our website www.himsrot.com within India.

By placing an order on our website, you agree to the terms below.

 1. Shipping Coverage

  • We currently ship our products across most major cities and towns in India.

  • If your delivery location is not serviceable by our courier partners, we will contact you to arrange an alternative delivery option or issue a full refund.

 2. Order Processing Time

  • Orders are usually processed within [1–2 business days] after successful payment confirmation.
  • Orders placed after [specific time, e.g., 5 PM] or on weekends/public holidays will be processed on the next working day.

  • During festivals, sales, or promotional periods, processing times may be slightly longer.

 3. Delivery Timeline

  • Delivery times vary depending on your location:
    • Metro Cities: 2–4 business days
    • Non-Metro / Remote Areas: 5–8 business days
  • These are estimated timelines and may be affected by external factors such as weather, lockdowns, courier delays, or other unforeseen circumstances.

 4. Shipping Charges

  • Free Shipping: [Specify threshold if applicable, e.g., for orders above ₹599].
  • For orders below the threshold, a nominal shipping fee of ₹60 will be applied at checkout.

  • Shipping charges (if applicable) are non-refundable once the order has been shipped.

 5. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with the tracking number and courier partner details.

 6. Delivery Attempts

  • Our courier partners will attempt delivery up to three (3) times.

  • If you are unavailable during delivery attempts, the package may be returned to our warehouse, and a re-delivery charge may apply.

  • Please ensure the shipping address and contact details provided are accurate to avoid delays or failed deliveries.

 7. Damaged or Missing Items

If you receive a damaged, tampered, or incomplete package:

1.     Please do not accept the parcel if it appears visibly damaged.

2.     If accepted, take photos of the packaging and product and contact us at himsrot@gmail.com within 24 hours of delivery.

3.     We will investigate and arrange a replacement or refund as per our Return & Refund Policy.

 8. Incorrect Address or Undeliverable Packages

If an order is returned due to an incorrect address, incomplete contact details, or refusal to accept delivery:

  • The customer may be charged for re-shipping.

  • Refunds (if applicable) will be issued after deducting the original shipping and handling charges.

 9. Delays Beyond Our Control

We are not liable for delivery delays caused by:

  • Natural disasters, strikes, lockdowns, or transport disruptions

  • Courier partner delays or incorrect addresses

  • Customs or regulatory restrictions (for special items)

We will, however, make every effort to ensure prompt delivery.

 10. Contact Us

For questions or support related to shipping or delivery, please reach out to:

himsrot@gmail.com

Plot no 2, Opposite Jewel Residency,ITBP Road, Dehradun, Uttarakhand

+91-8279387369

 www.himsrot.com

Our customer support hours are [e.g., Monday–Saturday, 10:00 AM – 8:00 PM (IST)].